问pave的客服，它这么回我：


I can see that the reason you weren’t able to connect this time was likely due to a mismatch of your personal details.


To get you up and running with tracking your score in the app, we’ll need to make sure all the information on your Pave account matches exactly what TransUnion has on file for you. Here’s how you can do this:


1. Visit the TransUnion website and fill out your details: https://www.transunionstatreport.co.uk/CreditReport/AboutYou


2. Send us a screenshot of the Personal Information section of your credit file


Once you’ve sent the screenshot through, I’ll be able to update the information on your account to match.


Let me know if you are still having issues with this.


Kind regards,



我可以看到这次无法连接的原因很可能是由于您个人详细信息不匹配。


为了确保您在应用程序中能够追踪您的分数，我们需要确保您Pave账户上的所有信息与TransUnion对您的档案中的信息完全匹配。以下是您可以执行此操作的步骤：


访问TransUnion网站并填写您的详细信息：https://www.transunionstatreport.co.uk/CreditReport/AboutYou


将您信用档案的个人信息部分的截图发送给我们


一旦您发送了截图，我将能够更新您账户上的信息以匹配它们。


如果您仍然遇到问题，请告诉我。


谢谢，祝好。

==============

然后我按它说的去做，TU那里显示：

ID Verification


Sorry, we haven't been able to verify and validate your identity and can't provide your credit report.

Unfortunately we've not been able to automatically verify and validate your identity. As your credit report contains such personal and important financial information we need to make sure that we only make it available to the right person.

We're unable to tell you the exact reason that we couldn't verify your identity but some of the most common reasons are a recent house move or name change or not being on the Electoral Register.

We regularly make updates to our processes and we hope that this will allow more people to be automatically matched so please do come back and try again.

What should I do if I was unable to request my Statutory Report Online?

If your online request to get a copy of your credit report was unsuccessful, we are unable to override this for security reasons. In this instance we would recommend that you submit a request for a paper copy of your statutory credit report here. Alternatively, you can do this by completing the paper request form found here and sending it to:

TransUnion Consumer Services TeamPO BOX 647Unit 4HULLHU9 9QZ

Unlike the online journey, one of our customer service agents will manually process your paper copy request and ask for further information to verify you if necessary.

What should I do if I need to raise a dispute?

If you have been unable to get your statutory credit report online, you can request a copy of your credit report by paper here. Once you have seen a copy of your statutory credit report, you can raise a dispute by emailing us with details of your dispute here. Alternatively, you can write to us at:

TransUnion Consumer Services TeamPO BOX 647Unit 4HULLHU9 9QZ


身份验证

抱歉，我们无法验证您的身份，也无法提供您的信用报告。


遗憾的是，我们无法自动验证您的身份。由于您的信用报告包含此类个人且重要的财务信息，我们需要确保只将其提供给正确的人。


我们无法告诉您无法验证您身份的确切原因，但一些最常见的原因是最近搬家或更改姓名或不在选举登记册上。


我们定期更新我们的流程，我们希望这将使更多的人能够自动匹配，所以请回来再试一次。


如果我无法在线请求法定报告，我该怎么办？


如果您在线请求获取信用报告副本失败，出于安全原因，我们无法覆盖此请求。在这种情况下，我们建议您在此处提交法定信用报告纸质副本的请求。或者，您可以通过填写此处找到的纸质申请表并将其发送至：


TransUnion 消费者服务团队

PO BOX 647

Unit 4

HULL

HU9 9QZ


与在线旅程不同，我们的一位客户服务代理将手动处理您的纸质副本请求，并在必要时要求您提供更多信息以验证您的身份。


如果我需要提出争议该怎么办？


如果您无法在线获取法定信用报告，您可以在此处 索取纸质信用报告副本。一旦您看到法定信用报告的副本，您可以在此处向我们发送电子邮件并附上您的争议详细信息，以提出争议。或者，您可以写信给我们：


TransUnion 消费者服务团队

PO BOX 647

Unit 4

HULL

HU9 9QZ